PRIVACY POLICY

Effective Date: September 2024

Welcome to Connected Services, LLC.

We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we collect from visitors to our website and users of our services.This privacy policy has been compiled to better serve those concerned with how their 'Personally Identifiable Information' (PII) is used online. PII, as described in U.S. privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your PII in accordance with our website.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

What Personal Information Do We Collect?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help enhance your experience.

When Do We Collect Information?

We collect information when you:

Register on our siteFill out a formUse live chatProvide feedback on our products or services

How Do We Use Your Information?

We may use the information we collect from you in the following ways:

To personalize your experience and deliver content and product offerings relevant to your interests.To improve our website and customer service.To administer contests, promotions, surveys, or other site features.To process transactions quickly.To ask for ratings and reviews.To follow up after correspondence (live chat, email, or phone inquiries).To send marketing materials and other product information through calls, emails, and text messages.

How Do We Protect Your Information?

We use regular Malware Scanning.Your personal information is secured behind protected networks and is accessible only by authorized personnel required to keep it confidential.All sensitive information you provide is encrypted via Secure Socket Layer (SSL) technology.For your convenience, we may store credit card information for more than 60 days to expedite future orders and automate billing.

Do We Use Cookies?

Yes. Cookies help us:

Remember and process items in your shopping cart.Understand and save user preferences for future visits.Compile aggregate data about site traffic and site interactions to offer better experiences and tools.Use third-party services to track this information on our behalf.

You can adjust your browser settings to disable cookies. However, some features may not function properly.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your information to outside parties. No mobile opt-in data will be shared with third parties for marketing purposes. However, we may release information to comply with the law, enforce site policies, or protect rights, property, or safety. Non-personally identifiable visitor information may be shared for marketing, advertising, or other uses.

Third-Party Links

We may occasionally offer third-party products or services on our website. These sites have separate privacy policies, and we assume no responsibility or liability for their content and activities.

Your Choices

Access and Update: You may access and update your personal information by contacting us at any time.Opt-Out: You can opt out of receiving SMS or email communications from us at any time by following the instructions in those messages.Help: Text HELP for assistance with SMS messaging.

Google Services

We use Google AdSense Advertising. Google, as a third-party vendor, uses cookies (such as the DART cookie) to serve ads based on prior visits. Users may opt out via Google’s Ad Settings or the Network Advertising Initiative Opt Out page. We have implemented:

Remarketing with Google AdSenseGoogle Display Network Impression ReportingDemographics and Interests Reporting

California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA, allowing users to visit our site anonymously. Any privacy policy changes will be noted on our Privacy Policy Page. Users can change their personal information by:

Emailing usCalling usLogging into their accountChatting with us or submitting a support ticket

We honor Do Not Track signals and do not plant cookies or use advertising when a DNT browser mechanism is enabled. However, we do allow third-party behavioral tracking.

Children’s Online Privacy Protection Act (COPPA)

We do not market to children under 13 years old.

Fair Information Practices

We collect email addresses to:

Send information, respond to inquiries, and fulfill other requests.Send additional details related to products/services.Market to our mailing list.

To comply with CAN-SPAM, we:

Do not use false or misleading subjects or email addresses.Identify advertisements in a reasonable way.Include our physical business address.Monitor third-party email marketing services for compliance.Honor opt-out/unsubscribe requests promptly.Allow users to unsubscribe via a link at the bottom of each email.

Contacting Us

If you have any questions regarding this Privacy Policy, you may contact us through our contact page.